JEN TOUGH GALLERY WORKSHOPS

FAQs

FAQ’s

 
 

I am unable to check out… I thought I put the workshop in the cart, but now I’m stuck: Navigate to the shopping cart icon, which is on the top right corner on a desktop computer. If you are on a tablet or smart phone, navigate to the 3 horizontal thick lines which serve as the menu. From there, you will see the cart Icon. Click on the cart and you can then enter your payment info.


I didn’t get a receipt or proof of payment: Your proof of payment will be sent automatically to the email address you provided at checkout. You may want to check your spam folder, or search your inbox for “Jen Tough Gallery Workshops”. If you still cannot locate your receipt, please give us a call, email or chat online 10:00-7:00 Pacific Time.


Where are you located? We are located in the same building as our gallery, in the historic Benicia Arsenal, at 940 Tyler Street, Benicia, CA 94510. Our gallery is number 30, and our workshop space is number 28. If you haven’t been to the gallery before, the streets and signage within the Arsenal can be confusing. We recommend downloading our PDF map by clicking HERE before venturing out.


What do I do for lunch for daylong workshops? Lunch is included for some day long workshops. See our Dining Info page HERE for more information on where to dine close by. Each workshop registration has information about what is included with your registration fee.


How many people are in each workshop? This totally depends on the type of workshop. For studio workshops, we have a maximum of 16 in the Ballroom, and 12 in our project space. Other events will vary. Prior to your studio workshop, we will be providing you with further information.


Can I take public transit to the Arsenal? From San Francisco, you can take a walk-on ferry to Vallejo, and then take Uber or Lyft to the Arsenal. Public transit does not go directly into the Arsenal, but within a walkable distance. If you would like to carpool with another participant, please reach out to us. There is plenty of parking around the Arsenal.


What is the refund policy? Please see our Policies page for more info by clicking HERE


What should I bring? Whatever you need to feel comfortable. Studio classes: bring clothes to get dirty or bring your painting apron/shirt, comfortable shoes. On chilly days, we recommend layered clothing as this old building can be drafty. Bring your re-fillable carafe for coffee or tea.


Can I bring my pet? We’re sorry, no. Only service animals are welcome in our spaces.


How much space do I get to work? We are sensitive to a good working environment for artists, and we do our best to not overcrowd any of our workshops. We recommend not bringing excessive amounts of boxes, bags and large bulky items, which can also take up your space, and your neighbors.


Can people under 18 take workshops? Unfortunately, not at this time. We are not properly covered for minors.


Can I bring my baby/kid/dog/friend/sister/another person: No. Registration is only for one adult human. Service animals are welcome.